Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
How can I get a quote?
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
How much do services cost?
You’re only charged based for the area, time and efforts. We will give you the customised quote after your request. You will be charged according to that dynamic quote.
Does someone have to visit my house before I can book a cleaning?
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
How long does the cleaning take?
The actual cleaning process takes approximately 20 minutes per room/area after the initial setup of 15 minutes.
Can you clean my apartment above the 2nd floor?
Yes, we make use of truck mounter portable units to clean area above the 2nd floor.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
Once we are done with the cleaning process.
WHAT SERVICES DO YOU OFFER?
We offer wide range of carpet cleaning services which include rug cleaning, pet urine, odor cleaning, and upholstery cleaning.
HOW MANY CLEANERS DO YOU SEND?
We usually send one or two cleaners for one service request. It totally depends upon the requirement of the client.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews.